Terms & Conditions of Service

This is where we spell out in detail how and why we do things. It gives you the definitions of how we will do the work for you and what we expect in return. Please make sure you read these carefully as you agree to these terms when you make a booking with us. If you have any questions, or if you have made a booking and do not agree to these terms, please get in contact.

Invoicing and Payment

We will send an invoice once the work is complete. The invoice is due immediately. Our preferred payment is via credit/debit card on the spot (Visa, Mastercard and American Express). The invoice also contains our banking details and a link to pay by card. We also accept cash. Cheques are accepted with a 15 minute labour charge. If paying by bank transfer, please include the invoice number as the reference.

Outstanding invoices are automatically sent a reminder text 7 days after issue. After 21 days, a final reminder is automatically sent via email. If the account is still outstanding after 30 days it will be referred to a collection agency.

Accounts referred to a collection agency incur a 15 minute labour charge as well as the collection agency’s fees & commission, on top of the original invoice amount.

If the invoice remains unpaid and must be referred to court (usually after 12 months), then the cost of hiring a solicitor, time to attend the court case as well as any additional legal fees are also added to the original invoice amount. 

If an invoice is to be issued to a third party, then we must be notified before work has commenced and prior to issuing an invoice. The third party’s contact details must be given including: Point of Contact, Third Party’s Name, Phone Number, Address, Email Address, ABN (if the third party has one). If the invoice is required to be sent to a third party after it has been issued, it will incur a 15 minute labour charge. This is to cover the additional administration costs involved in this process.

Variations to this process may be made on a case-by-case basis and must be agreed to before the commencement of work.

Warranty on Repairs

The standard warranty on parts is set by the manufacturer and is usually 3 months. No warranty is offered on parts that are sourced outside of the manufacturer’s distribution (ie Ebay etc) and we will inform you when this is the case. If a replacement part fails in this period, any additional labour is also included in the 3 month part warranty.

If a warranty claim is made and the fault is not reproducible, you may be liable for an additional call-out fee. This warranty does not cover a different fault found on the same appliance in this period.

We may elect to attempt further repair or issue a refund of charges. The initial call-out fee is not refundable.

We do not warrant a repair if:
- The invoice has not been paid
- A domestic appliance is used in a commercial setting
- You supplied the part yourself (warranty on workmanship is still covered)
- User level maintenance has not been performed
- The appliance is subjected to unreasonable use or damage, including weather

This warranty does not replace your consumer rights.

Capped Price Labour on Repairs

We will cap the labour charge to 2.5 hours for any single appliance. For the first appliance, this includes the call out fee. Additional appliances are subject to another 2.5 hour labour cap.

The cap on labour applies to a standard appliance repair only and is not applied to appliances that require replacement. It also does not apply if non-standard measures are required to conduct the repair, such as an unusual installation.

The capped price does not include additional repairs to your home, such as small handyperson jobs that may be requested.

Client Responsibilities

As the client, you have the following responsibilities:

-Access is available to the appliance. This can be through a key left in a safe place or a responsible adult in attendance (if not yourself). If access is not avalable the call out fee will apply.

-The appliance is installed in a way that it can be fully tested for operation. This includes connection to electricity, water and drainage.

-A method of payment is available when the repair is completed

Aggressive & Threatening Behaviour

We have a responsibility to ourselves and our staff to provide safe working conditions. Sometimes due to circumstances outside of our control, delays occur for the arrival of parts. We strive to make appointments at the next available booking times when parts have arrived.

Making demands, using aggressive or threatening language and behaviour does not speed up the repair process and adds a safety risk to our staff. We reserve the right to cancel a job if this happens. You will be liable for the call out fee if we have already made a diagnostic visit.

Damage to Property

While we take all due care when moving your appliance, we do not accept responsibility for damage that may occur in moving your appliance to conduct the repair eg scraping of floorboards. We will follow any damage prevention you provide where physically able.

We are also not responsible for any water damage that may occur due to faulty plumbing service (eg a tap that does not shut off properly).

Repairs that are Excluded

The Ginger Beard Repair Service provides in-home appliance repair. Most appliance repairs are able to be completed in the home however there are some repairs that require a workshop.

Examples of workshop repairs include refrigerant leaks, compressor replacement, any kind of hot-work (welding, brazing), bearing replacement in washing machines, any washing machine repair that requires the tub to be removed.

It should be stressed that this kind of repair is very rare and the majority of appliances are able to be completed in the home. We will advise you as soon as we think that your appliance may have a problem that requires a workshop to remedy.

About

The Ginger Beard Repair Service
8am - 5:30pm Monday - Friday
ABN:  37 810 846 317
Duffy ACT 2611

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